Frequently asked questions

Available in Singapore App Store

It could be because your Apple ID/Play store ID is not registered under Singapore. To install, go to www.acuvue.com.sg/myacuvue from your mobile and click download.

Guide for IOS:

1. Go to Settings

2. Click on the User Name

3. Click “iTunes & App Store”

4. Tap onto the APPLE ID

5. Click “View APPLE ID”

6. Tap on Country/Region

7. Change Country/Region

8. Select “Singapore” as Country and Tap “Agree”

9. Set up payment method with a local registered credit card

10. Go back to app store to search for “MyACUVUE” to download

Guide for Playstore:

1. Go to Google payments: https://payments.google.com/payments/home#settings and sign in with your account

2. Click on “Settings” in top right corner

3. Click “Edit” next to the home address and update address with "Singapore" as your country selection

4. On mobile device, open PlayStore and search “MyACUVUE” to download

Note: Please be informed that when country address settings are changed to Singapore, the apps that had been previously purchased from other countries' app stores will be lost.

There are no fees required to join MyACUVUE^® membership programme.

Simply download MYACUVUE^® app from Apple App Store or Google Play App store and register with your local mobile number.

To join MyACUVUE^®, members must have a valid Singapore mobile number and NRIC/ FIN identification number.

MyACUVUE^® is a point accumulation rewards program where you can redeem MyACUVUE^® points to enjoy savings or choose from a variety of lifestyle rewards.

Upon enrolment, you will be provided with membership status:

Membership

- For every SGD$1 spent, 10 points will be awarded

- Earn 1.5x reward points during your birthday month

- Invitations to MyACUVUE^® promotions or events

Be upgraded to VIP Membership status upon accumulation of 6,000 points or $600 cumulative spend within a rolling period of 12 months:

VIP Membership

- For every SGD$1 spent, 12 points will be awarded

- Earn 2x reward points during your birthday month

- Invitations to MyACUVUE^® VIP promotions or events

- Exclusive access to customized lifestyle rewards

No, each person is entitled to only one MyACUVUE^® membership and registration with only one mobile number.

MyACUVUE^® does not recommend multiple accounts usage per member nor multiple members to use one account, because there are no additional benefits to do so. The app is designed to offer customised privileges to individual needs based on their individual profile and purchase history.

Members who join MyACUVUE^® in the middle of their birthday month will still receive their Birthday Reward in “My Wallet” upon downloading MyACUVUE^® app. The Birthday Reward will be valid for redemption for 31 days from the day it is available in “My Wallet”.

Example:

If a member whose birthday falls on 15th December downloads MyACUVUE^® app on 31st December, a Birthday Reward will be available in “My Wallet” on 31st December and will be valid for redemption until 30th January.

There is an option to set up a secondary login through your social account such as Facebook, Twitter, Google, or an email account. In the event you change or deactivate your mobile number, your secondary login will allow you to log into your current membership account so that points will not be lost.

MyACUVUE^® Membership accounts are non-transferable and cannot be shared across family members, friends, or others. It is more beneficial for them to hold individual accounts as the privileges and rewards that MyACUVUE^® provides are customised according to individual members’ needs.

MyACUVUE^® Membership does not expire. However, any unused MyACUVUE^® points will expire within 12 months from the date of point issuance.

VIP Members can earn more points for every SGD$1 spent, receive better birthday perks and enjoy exclusive promotions or events.

VIP Membership

- For every SGD$1 spent, 12 points will be awarded

- Earn 2x reward points during your birthday month

- Invitations to MyACUVUE^® VIP promotions or events

- Exclusive access to customized lifestyle rewards

Members qualify as VIP Members upon accumulation of 6,000 points or $600 cumulative spend within a rolling period of 12 months.

The VIP Membership is valid for 12 months from the date you become a VIP. For example, if you achieve VIP Membership on 01 Feb 2020, your VIP Membership will expire on 31 Jan 2021.

You need to accumulate a minimum of 6,000 points or $500 cumulative spend within 12 months from the date you become a VIP to renew your VIP Membership status.

Total accumulated points are shown on the “Home” page of MyACUVUE^® app. You can also view your points accumulation status on the “Points” page in MyACUVUE^® app.

Your cumulative nett spend is based on the total nett spend accumulated in a year, after deduction of discounts and reward redemptions, rounded down to the nearest dollar.

Example:

Purchase amount: S$105.90

Less: Reward Used: S$30.00

Nett Payment: S$75.90

Nett Spend Accumulated: S$75 (round down to the nearest dollar)

Advances in technology make contact lenses convenient and easy to use. Maintaining and caring for your reusable bi-weekly lenses is easy with multipurpose lens solutions that make cleaning, disinfecting and storing contact lenses simple and convenient. For the most convenient way to wear contact lenses, consider daily contact lenses. Just wear them for the day, then throw them away.

Of course. You can wear both contact lenses and glasses, alternating for specific activities, needs, or preference. However, contact lenses can be used full-time. The choice is up to you and your Eye Care Professional.

If you do not need vision correction often, contact lenses are an easy, always-there alternative to wear when you need them for certain activities, such as sports. Unlike glasses, contact lenses won’t smudge, steam up, fall off or break. Plus, you will get a complete field of clear vision that won’t be obstructed by frames.

Bring it on. Contact lenses offer clear vision and you won’t have to worry about them fogging up, falling off or breaking during a game like glasses can. Plus, you won’t experience a loss of peripheral vision like you can with glasses.

Contact lens-related health problems can occur, but they’re rare. Infections are most commonly related to poor cleaning routines or other lens care-related issues. If you follow your Eye Care Professional’s directions for proper wear and care, you should be fine. For a more hygienic and hassle-free option, you may like to consider daily contact lenses.

It’s important to find beauty lenses that do not compromise on health and safety. One of the most common problems is that many coloured contact lenses leave your eyeballs in direct contact with its pigments. With friction, these pigments may rub off onto your eyes, causing irritation and other eye health complications. Learn how ACUVUE^® DEFINE^® uses BEAUTY WRAPPED IN COMFORT^™ Technology to prevent pigments from coming in contact with your eyes.

Contact lenses are safe to wear, always follow your eye care practitioner instructions in wear and care of your lenses.

Yes. Astigmatism is no longer a barrier to wearing contact lenses. ACUVUE^® astigmatism lenses offer people with astigmatism exceptional fit, comfort and visual clarity.

Maybe. Only your Eye Care Professional can tell for certain. If your Eye Care Professional feels that contact lenses are still an option, we believe that ACUVUE^® is an excellent choice.

This depends on the recommendation of your Eye Care Professional. LASIK surgery permanently alters the shape of your eye, but doesn’t prevent the development of presbyopia, so you’ll still need vision correction at some point.

If your Eye Care Professional feels that contact lenses are still an option, we believe that ACUVUE^® is an excellent choice! Some have considered beauty lenses with no power to enhance their natural eye beauty.

Airborne allergens such as pollen can build up on your lenses, causing discomfort. To help improve comfort, consider 1-DAY ACUVUE^® MOIST.

Generally, no. Unless your Eye Care Professional has instructed you otherwise, you can safely wear your lenses every day.

Contact lenses can be surprisingly affordable. In fact, replacing a lost contact lens can be cheaper and easier as compared to replacing lost or damaged glasses.

You may consider cost-saving options available on MyACUVUE^® Member Program.

Please refer to the images below for reference. The packaging now features noticeable color changes on the blister foil and minor labeling adjustments on the carton. Specifically, ACUVUE^® Astigmatism brands now include an orange astigmatism indication banner, while ACUVUE^® Multifocal brands feature a yellow multifocal indication banner.

The new packaging reflects a mandatory regulatory compliance regulation and rebranding effort by Johnson & Johnson. The lenses inside remain the same high-quality products as we follow the same manufacturer's protocols. Although users may perceive differences due to the placebo effect with the new packaging, rest assured that the contact lenses and packing solution themselves remain unchanged.

While the packaging may appear different, we want to assure you that there were no changes made to the contact lens or packing solution. Our manufacturing processes, locations and contact lens products continue to remain the same.

No, both the package and blister size remain unchanged.

These changes were made to reflect European Union (EU) mandatory labeling requirements and include the additional information needed by various countries in our labeling. We took this opportunity to also refine the cosmetic appearance of our packaging to ease product recognition for our valued customers and patients.

A ^® can only be used in countries where we have a trademark registration. So, even where we have cleared, and approved use of a brand, and even where there may be a pending trademark application, the ^® cannot be used. Therefore, in order to avoid the potential of improper use of a ^® if packaging or other assets are used in a market whether ACUVUE MOIST is not registered, only mark ACUVUE, e.g. ACUVUE^® MOIST or ACUVUE^® OASYS.

No. All our contact lenses are either made in Jacksonville, Florida, USA or Limerick, Ireland. The Jacksonville facility manufactures the vast majority of all US distributed lenses. Products from these two facilities maintain consistent quality. Whether manufactured in Jacksonville, or Ireland, our rigorous quality control protocols ensure uniformity. All products meet the same high standards, regardless of their origin.

Yes, absolutely. The expiration date on the packaging indicates the lens's shelf life, regardless of packaging design. Feel free to use your old inventory until its expiration date with confidence.

No, the color of the blister foil does not correlate with expiration dates. Different contact lens families may have distinct foil colors for easy identification, but expiration dates are clearly marked on each package for clarity.

1-DAY ACUVUE MOIST family: Blue

1-DAY ACUVUE Define^®: Gray

OASYS 1-DAY with HydraLuxe^® and OASYS 2-Week families: Teal

Vita family: Purple

ACUVUE^® Astigmatism brand with new packaging features an orange indication banner on both the blister foil and carton, while ACUVUE^® Multifocal brand displays a yellow indication banner. This was an opportunity to provide consistency with the color across our portfolio.

There are no changes to the pricing of the contact lenses as a result of the packaging update. Our pricing remains competitive and reflects the value of our products.

While there are no significant changes to the storage requirements, we recommend storing the contact lenses in a cool, dry place away from direct sunlight.

As part of our commitment to continuous improvement, we may periodically update the packaging design to enhance usability, aesthetics, or sustainability. Any future changes will be communicated to our customers in advance.

Please contact customer service at 800-101-3130 or Sales Representatives.