Contact Lens FAQs: MyACUVUE®,Age & Maintenance | ACUVUE®

Question 1

How old do I have to be to wear contact lenses?

Accepted Answer

The average age people usually get contact lenses is 13, but it has been shown that some younger children are responsible enough to wear and maintain contact lenses. Successful lens wear depends more on responsibility and attitude than age. We recommend you contact your Eye Care Professional to determine if your child is a good candidate for contact lenses.

Question 2

Will contact lenses melt in my eyes?

Accepted Answer

Ever heard of contact lenses melting over a barbeque? Don’t worry, this is false. The lens material can only decompose at temperatures much higher than the boiling point of water.

Question 3

Can contact lenses get lost behind my eyes?

Accepted Answer

Not a chance. In fact, it’s physically impossible. A membrane covers your eye and connects to the inside of your eyelids, so there’s no chance your contact lens will slide behind your eyes.

Question 4

Can contact lenses get glued to my eyes?

Accepted Answer

Not likely. Contact lenses can be easily removed using the method your Eye Care Professional recommended. All it takes is practice and patience.

Question 5

Can contact lenses pop out of my eye?

Accepted Answer

Not likely. With proper fitting, contact lenses should stay in place almost all the time. Even on that rare occasion when a contact lens moves out of place, it usually stays in your eye until you move it back.

Question 6

Can contact lenses scratch your eye?

Accepted Answer

Such contact lens-related problems can occur, but they’re unlikely. Most common eye health issues are caused by poorly fitted lenses, or by not taking care of the lenses like you should. If you do experience any unusual eye discomfort or changes in your vision, remove your lenses and call your Eye Care Professional immediately.

Question 7

How can I install MyACUVUE

Accepted Answer

Available in Singapore App Store

Question 8

Why can’t I find MyACUVUE® app in the App store?

Accepted Answer

It could be because your Apple ID/Play store ID is not registered under Singapore. To install, go to www.acuvue.com.sg/myacuvue from your mobile and click download. Guide for IOS:Go to SettingsClick on the User NameClick “iTunes & App Store”Tap onto the APPLE IDClick “View APPLE ID”Tap on Country/RegionChange Country/RegionSelect “Singapore” as Country and Tap “Agree”Set up payment method with a local registered credit cardGo back to app store to search for “MyACUVUE” to downloadGuide for Playstore:Go to Google payments: https://payments.google.com/payments/home#settings and sign in with your accountClick on “Settings” in top right cornerClick “Edit” next to the home address and update address with "Singapore" as your country selectionOn mobile device, open PlayStore and search “MyACUVUE” to downloadNote: Please be informed that when country address settings are changed to Singapore, the apps that had been previously purchased from other countries' app stores will be lost.

Question 9

Who can join MyACUVUE®?

Accepted Answer

Singaporean citizens and Permanent Residents who are aged 13 and above, as well as foreigners holding E-pass or S-pass, with a valid Singapore mobile number, are eligible to join MyACUVUE® membership programme.

Question 10

Who will be able to view my rating and review?

Accepted Answer

When you submit your rating and review in MyACUVUE® app, you give your consent for us to collect, process, and share your personal information (name, transaction details, and your review and rating of the Store services) with the Store to enable us to better understand ACUVUE® customer service experience and for the Store to better understand how to serve its customers.

Question 11

Are there any fees required to join MyACUVUE® membership programme?

Accepted Answer

There are no fees required to join MyACUVUE® membership programme.

Question 12

How do i sign up for MyACUVUE® programme?

Accepted Answer

Simply download MYACUVUE® app from Apple App Store or Google Play App store and register with your local mobile number.

Question 13

Do i have to live in Singapore to become MyACUVUE® member?

Accepted Answer

To join MyACUVUE®, members must have a valid Singapore mobile number and NRIC/ FIN identification number.

Question 14

How does the program work?

Accepted Answer

MyACUVUE® is a point accumulation rewards program where you can redeem MyACUVUE® points to enjoy savings or choose from a variety of lifestyle rewards. Upon enrolment, you will be provided with membership status: Membership- For every SGD$1 spent, 10 points will be awarded- Earn 1.5x reward points during your birthday month- Invitations to MyACUVUE® promotions or events Be upgraded to VIP Membership status upon accumulation of 6,000 points or $600 cumulative spend within a rolling period of 12 months: VIP Membership- For every SGD$1 spent, 12 points will be awarded- Earn 2x reward points during your birthday month- Invitations to MyACUVUE® VIP promotions or events- Exclusive access to customized lifestyle rewards

Question 15

Can i sign up for two memberships under my name/mobile?

Accepted Answer

No, each person is entitled to only one MyACUVUE® membership and registration with only one mobile number.

Question 16

What happens when a members tries to register another membership using another mobile number when he/she is already an existing member?

Accepted Answer

MyACUVUE® does not recommend multiple accounts usage per member nor multiple members to use one account, because there are no additional benefits to do so. The app is designed to offer customised privileges to individual needs based on their individual profile and purchase history.

Question 17

What happens when a member joins during his/her birthday month?

Accepted Answer

Members who join MyACUVUE® in the middle of their birthday month will still receive their Birthday Reward in “My Wallet” upon downloading MyACUVUE® app. The Birthday Reward will be valid for redemption for 31 days from the day it is available in “My Wallet”. Example:If a member whose birthday falls on 15th December downloads MyACUVUE® app on 31st December, a Birthday Reward will be available in “My Wallet” on 31st December and will be valid for redemption until 30th January.

Question 18

Why do i need a secondary login?

Accepted Answer

There is an option to set up a secondary login through your social account such as Facebook, Twitter, Google, or an email account. In the event you change or deactivate your mobile number, your secondary login will allow you to log into your current membership account so that points will not be lost.

Question 19

Can I share my MyACUVUE® membership with others?

Accepted Answer

MyACUVUE® Membership accounts are non-transferable and cannot be shared across family members, friends, or others. It is more beneficial for them to hold individual accounts as the privileges and rewards that MyACUVUE® provides are customised according to individual members’ needs.

Question 20

Will my MyACUVUE® membership account expire?

Accepted Answer

MyACUVUE® Membership does not expire. However, any unused MyACUVUE® points will expire within 12 months from the date of point issuance.

Question 21

What is the VIP Membership about?

Accepted Answer

VIP Members can earn more points for every SGD$1 spent, receive better birthday perks and enjoy exclusive promotions or events. VIP Membership- For every SGD$1 spent, 12 points will be awarded- Earn 2x reward points during your birthday month- Invitations to MyACUVUE® VIP promotions or events- Exclusive access to customized lifestyle rewards

Question 22

How do I qualify to become a VIP Member?

Accepted Answer

Members qualify as VIP Members upon accumulation of 6,000 points or $600 cumulative spend within a rolling period of 12 months.

Question 23

What is the validity of the VIP Membership?

Accepted Answer

The VIP Membership is valid for 12 months from the date you become a VIP. For example, if you achieve VIP Membership on 01 Feb 2020, your VIP Membership will expire on 31 Jan 2021.

Question 24

How do I maintain my VIP Membership status?

Accepted Answer

You need to accumulate a minimum of 6,000 points or $500 cumulative spend within 12 months from the date you become a VIP to renew your VIP Membership status.

Question 25

How do I find out what is my cumulative spend, as I track towards the VIP tier?

Accepted Answer

Total accumulated points are shown on the “Home” page of MyACUVUE® app. You can also view your points accumulation status on the “Points” page in MyACUVUE® app.

Question 26

What do you mean by 'cumulative spend'?

Accepted Answer

Your cumulative nett spend is based on the total nett spend accumulated in a year, after deduction of discounts and reward redemptions, rounded down to the nearest dollar. Example: Purchase amount: S$105.90Less: Reward Used: S$30.00Nett Payment: S$75.90Nett Spend Accumulated: S$75 (round down to the nearest dollar)

Question 27

When can I start earning MyACUVUE® points?

Accepted Answer

Points can be earned immediately upon successful sign up after downloading the app and acceptance of Terms & Conditions.

Question 28

How do I earn MyACUVUE® points?

Accepted Answer

Get started by selecting “My Optical Store” where your Eye Care Professional is located. Members cannot enjoy the full member benefits until this selection is made.When making a purchase, your Eye Care Professional will scan your membership barcode located at the “Home” page of your mobile to record the transaction made. For every SGD$1 spent, 10 reward points will be awarded for Non-VIP members and 12 reward points will be awarded for VIP members.

Question 29

Is there a minimum spend to earn points?

Accepted Answer

No minimum spend is required.Every $1 spent will earn you 10 reward points for Non-VIP members and 12 reward points for VIP members.

Question 30

Are my MyACUVUE® points transferable?

Accepted Answer

No. MyACUVUE® points can only be redeemed by the account holder only.

Question 31

Can I use someone else's purchase to earn MyACUVUE® points?

Accepted Answer

No, MyACUVUE® points can only be credited to the account of the member who has made the purchase.

Question 32

Can I do a retrospective claim for my points on the purchase made last month?

Accepted Answer

No, you are required to provide your MyACUVUE® Membership ID (barcode on your app “Home” page) each time you make a purchase.

Question 33

What is the maximum quantity of MyACUVUE® points that I can accumulate?

Accepted Answer

You can accumulate up to a maximum of 20,000 points in a single transaction and a maximum of 20,000 points per calendar quarter.If your membership profile is uncompleted, you may only accumulate up to a maximum of 1,000 points in your MyACUVUE® membership regardless of total spend value. Any points earned beyond a maximum of 1,000 points prior to a completed membership profile will not be reinstated.

Question 34

How can I use MyACUVUE® points earned?

Accepted Answer

You may redeem MyACUVUE® points for ACUVUE® Rewards to enjoy savings off your ACUVUE® purchases or Lifestyle Rewards to enjoy a variety benefits and privileges. ACUVUE® Rewards Under “Rewards”, tap on “ACUVUE® Rewards” and select the ACUVUE® Reward that you wish to exchange points for. To proceed with the redemption, select “Get this Coupon”. Your selected ACUVUE® reward will then appear in your “My Wallet”, indicating a successful redemption. If you wish to use the ACUVUE® reward during a purchase, flash your membership barcode on your home page and the ACUVUE® reward available in your “My Wallet” to your Eye Care Professional (ECP). Your ECP will scan your membership barcode, the ACUVUE® products that you wish to purchase, and apply the ACUVUE® reward available in your “My Wallet” to the transaction.

Question 35

What is the maximum quantity of MyACUVUE® points that I can redeem?

Accepted Answer

You can redeem up to a maximum of 80,000 points per calendar year.

Question 36

Who are the participating Optical Retailers where I can purchase ACUVUE® products and earn points through MyACUVUE® app?

Accepted Answer

You can view the list of participating MyACUVUE® Optical Retailers through MyACUVUE® app under “My Optical Store” page. However, please be informed that you can only earn MyACUVUE® points for purchases made at your selected “My Optical Store”.

Question 37

Can I change My Optical Store?

Accepted Answer

Yes, you can. Members may change their Optical Store any time before they make a purchase on MyACUVUE® app. To request for store change, members would need to contact MyACUVUE® Support Hotline below. Please be informed that your request will be reflected within 1 business day. MyACUVUE Customer Service Hotline: 6747-1131Mon-Fri 9:00am to 6:00pm Email: myacuvue@acuvue.com.sg

Question 38

Can I enjoy MYACUVUE® services at any Optical Retailer even though they are not in my “Preferred” selection?

Accepted Answer

No, you will need to select from a list of participating MyACUVUE® Optical Retailers under “My Optical Store” page to receive MYACUVUE® membership benefits and services.

Question 39

How do I check MyACUVUE® points balance?

Accepted Answer

MyACUVUE® points are reflected on the “Home” page and “Points” page of the app.

Question 40

Will my MyACUVUE® points expire?

Accepted Answer

Any unused MyACUVUE® points will expire within 1 year from the date of points issuance.You can view the points that are to expire in the current month or the next month on “Points” page.

Question 41

How do I inform you of any change in my personal particulars?

Accepted Answer

You may update your registered mobile phone number via the “My Profile” screen within the app or you may contact MyACUVUE® Customer Service Center for assistance. MyACUVUE Customer Service Hotline: 6747-1131Mon-Fri 9:00am to 6:00pm Email: myacuvue@acuvue.com.sg

Question 42

What if I can’t find answers to my questions pertaining to the Membership program?

Accepted Answer

Please contact MyACUVUE® Customer Service Center for further assistance. MyACUVUE Customer Service Hotline: 6747-1131Mon-Fri 9:00am to 6:00pm Email: myacuvue@acuvue.com.sg

Question 43

How do I contact the MyACUVUE Customer Service Hotline?

Accepted Answer

MyACUVUE Customer Service Hotline: 6747-1131Mon-Fri 9:00am to 6:00pm Email: myacuvue@acuvue.com.sg

Question 44

Why do I need a prescription for contact lenses?

Accepted Answer

Contact lenses are classified as medical devices in Singapore and are required to be prescribed and dispensed by registered optometrists or contact lens practitioners. Only an Eye Care Professional can properly measure your need for vision correction as well as determine which size and type of contact lens is best for you. Plus, changes that can occur to your vision and eye health over time can only be detected with specialised equipment and procedures.

Question 45

Is my contact lens prescription different than my eyeglass prescription?

Accepted Answer

Yes. A prescription for contact lenses requires different information than a prescription for eyeglasses. Along with the level of vision correction, a contact lens prescription will include the base curve which is used to fit the curvature of the lens to your eye and the diameter which is used to fit the width of the lens to your eye. Schedule an eye exam with your Eye Care Professional to assess your eye health and current contact lens prescription.

Question 46

How do I get a contact lens prescription?

Accepted Answer

Start by scheduling a contact lens appointment with an Eye Care Professional. As your first contact lens fitting takes a little longer than a regular eye exam, be sure to inform that you want a contact lens fitting. Want to find an Eye Care Professional near you who carries ACUVUE®?

Question 47

Do contact lenses expire?

Accepted Answer

Yes, contact lenses do expire, and it is strictly not advised to wear them after the expiration date. It is important to purchase your lenses from ACUVUE® authorised practitioners to ensure your lenses are the freshest batch. You may refer to the ‘Use-by-Date’ on the lens package, which indicates the date after which the lenses are not to be used.

Question 48

Will a lower power lens help stabilise my vision?

Accepted Answer

For optimum clear vision, you should always stick to the power prescription provided by your Eye Care Professional. Although your vision may seem stabilised as an adult, without proper eye care and consistent eye examinations, your power may change over time.

Question 49

What is a base curve?

Accepted Answer

The base curve is the back curvature of a contact lens. It’s used to determine the curvature of the lens to your eye to provide the best fit and comfort. The lower the number, the steeper the curve of the lens.

Question 50

What is diameter?

Accepted Answer

Diameter is the distance across the surface of your lens, from edge to edge. Your Eye Care Professional will determine the correct diameter for you during your exam.

Question 51

Is it difficult to take care of contact lenses?

Accepted Answer

Advances in technology make contact lenses convenient and easy to use. Maintaining and caring for your reusable bi-weekly lenses is easy with multipurpose lens solutions that make cleaning, disinfecting and storing contact lenses simple and convenient. For the most convenient way to wear contact lenses, consider daily contact lenses. Just wear them for the day, then throw them away.

Question 52

Can I continue using my glasses if I start wearing contact lenses?

Accepted Answer

Of course. You can wear both contact lenses and glasses, alternating for specific activities, needs, or preference. However, contact lenses can be used full-time. The choice is up to you and your Eye Care Professional.

Question 53

I don’t need glasses all the time. Why should I wear contact lenses?

Accepted Answer

If you do not need vision correction often, contact lenses are an easy, always-there alternative to wear when you need them for certain activities, such as sports. Unlike glasses, contact lenses won’t smudge, steam up, fall off or break. Plus, you will get a complete field of clear vision that won’t be obstructed by frames.

Question 54

Can I wear contacts while participating in sports or recreational activities?

Accepted Answer

Bring it on. Contact lenses offer clear vision and you won’t have to worry about them fogging up, falling off or breaking during a game like glasses can. Plus, you won’t experience a loss of peripheral vision like you can with glasses.

Question 55

Are eye infections common when wearing contact lenses?

Accepted Answer

Contact lens-related health problems can occur, but they’re rare. Infections are most commonly related to poor cleaning routines or other lens care-related issues. If you follow your Eye Care Professional’s directions for proper wear and care, you should be fine. For a more hygienic and hassle-free option, you may like to consider daily contact lenses.

Question 56

Are coloured contacts bad for eyes?

Accepted Answer

It’s important to find beauty lenses that do not compromise on health and safety. One of the most common problems is that many coloured contact lenses leave your eyeballs in direct contact with its pigments. With friction, these pigments may rub off onto your eyes, causing irritation and other eye health complications. Learn how ACUVUE® DEFINE® uses BEAUTY WRAPPED IN COMFORT™ Technology to prevent pigments from coming in contact with your eyes.

Question 57

What’s the difference between daily disposable and bi-weekly reusable lenses?

Accepted Answer

Daily Disposable contact lenses are used for one day, then thrown away. They typically don’t involve the use of lens solutions and contact lens cases. You may want to consider daily lenses for travelling or if you simply want a more hygienic and hassle-free option.Bi-weekly Reusable lenses are reused for two weeks and require cleaning and disinfection every day. Some lenses are approved for even longer wearing periods. However, a shorter wear cycle and more frequent use of fresh lenses, is more comfortable.

Question 58

What’s the difference between toric and astigmatism contact lenses?

Accepted Answer

They’re the same thing. Toric lenses specifically correct for astigmatism.

Question 59

What’s the difference between bifocal and multifocal contact lenses?

Accepted Answer

In general, bifocal contact lenses are designed with only two zones of vision (near and far) in the same lens. Multifocal contact lenses are designed with more than two zones of vision (near, far and in-between) in each lens.

Question 60

What is hydrogel?

Accepted Answer

Hydrogel is a soft, water-holding polymer plastic used to make contact lenses.

Question 61

What is a silicone hydrogel?

Accepted Answer

A silicone hydrogel is the newest generation of soft contact lenses.

Question 62

What does Dk and Dk/t mean?

Accepted Answer

Dk, or oxygen permeability, is the rate that oxygen can flow through a contact lens material. Dk/t or oxygen transmissibility, determines how much oxygen gets through a lens of a particular thickness.

Question 63

Can contact lenses damage my eyes?

Accepted Answer

Contact lenses are safe to wear, always follow your eye care practitioner instructions in wear and care of your lenses.

Question 64

I’ve been told I have astigmatism. Can I still wear contact lenses?

Accepted Answer

Yes. Astigmatism is no longer a barrier to wearing contact lenses. ACUVUE® astigmatism lenses offer people with astigmatism exceptional fit, comfort and visual clarity.

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