THE COMFORT PROMISE

Love ACUVUE® or get an exchange

It's as simple as that. If you’re not 100% satisfied within 90 days we'll exchange them^. Why are we so confident? Because ACUVUE® makes contact lenses that are unbeaten in comfort+.

ACUVUE®

How to exchange your ACUVUE® purchase#:

  1. Contact your Eye Care Professional to discuss your concerns, they'll be able to best direct how to resolve any issues.
  2. If you're still unsatisfied, contact us and a support personnel will attend to your request.
  3. Once verified, you'll need to prepare the receipts and opened and/or unopened ACUVUE® boxes, and bring it to the original store of purchase.
  4. Your Eye Care Professional will prepare a new set of ACUVUE® contact lenses for your exchange.

Product exchanges will not be accepted under the following conditions:

  • Damaged boxes - Opened boxes, not fully sealed, torn, tampered, surface peeling, stains
  • Defaced boxes – Stickers, markings/handwriting, defaced barcode/lot number
  • Loose lenses – not in originally sealed boxes at point of delivery
  • Boxes with less than 13 months to expiry at the time of return
  • ACUVUE® contact lenses that are not distributed by Johnson & Johnson Vision Malaysia Sdn Bhd – Unauthorised ACUVUE® Practitioners, Non-Malaysia retailers

Sometimes it's a simple fix

The last thing we want you to feel is uncomfortable in contact lenses. ACUVUE® soft contact lenses have an Invisible Edge Design so your eyelids glide over them as if nothing is there as you go about your day. Luckily, many of the issues people face are easy to resolve.

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Put on and take off your contact lenses with confidence

Your contact lenses can take some getting used to, but we've put together useful resources and step-by-step instructions to help you along the way.

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Take great care of your contact lenses

Find out everything you need to know about cleaning and handling your contact lenses.

Need help?

If you've got questions, we've got answers.

Email us your question

We'll send the answers back right to your inbox.

Footnotes

+ACUVUE® Brand families of contact lenses with unbeaten in comfort claims: ACUVUE® OASYS (including daily disposable families), 1-DAY ACUVUE® MOIST (within the category of hydrogel daily disposable), and ACUVUE® VITA®1,2,3

  1. JJV Data on File, 2023. Unbeaten in Comfort Claims for the ACUVUE® OASYS Brand Families of Contact Lenses Using Clinical Trials Posted on ClinicalTrials.gov. (April 30, 2023).
  2. JJV Data on File, 2023. Unbeaten in Comfort Claims for the family of ACUVUE® 1-DAY MOIST Brand Contact Lenses Using Clinical Trials Posted on ClinicalTrials.gov. (April 30, 2023)
  3. JJV Data on File, 2023. Unbeaten in Comfort Claims for the family of ACUVUE® VITA Brand Contact Lenses Using Clinical Trials Posted on ClinicalTrials.gov. (April 30, 2023).

Important information for contact lens wearers: ACUVUE® Contact Lenses are available by prescription only for vision correction. An eye care professional will determine whether contact lenses are right for you. Although rare, serious eye problems can develop while wearing contact lenses. To help avoid these problems, follow the wear and replacement schedule and the lens care instructions provided by your eye care professional. Do not wear contact lenses if you have an eye infection, or experience eye discomfort, excessive tearing, vision changes, redness or other eye problems. If one of these conditions occurs, remove the lens and contact your eye care professional immediately. For more information on proper wear, care and safety, talk to your eye care professional.

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ACUVUE®
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ACUVUE®, ACUVUE® OASYS, 1-DAY ACUVUE® TruEye®, 1-DAY ACUVUE® MOIST, 1-DAY ACUVUE®, ACUVUE® ADVANCE, ACUVUE® 2, HYDRACLEAR®, LACREON®, BLINK STABILIZED® DESIGN and PUPIL OPTIMIZED DESIGN are trademarks of Johnson & Johnson Vision Care, Inc.

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