How to claim your refund^:
Send the completed claim form to the address indicated on the form, together with the receipt and any unused contact lenses left in the pack as detailed in the Terms and Conditions.
Download claim form
Satisfaction Guarantee
We’re so sure you’ll be happy with your ACUVUE® Brand Contact Lenses, we offer a Satisfaction Guarantee! If you’re not 100% satisfied with your lenses, we’ll give you your money back. Find out how below.
Jump to:
Send the completed claim form to the address indicated on the form, together with the receipt and any unused contact lenses left in the pack as detailed in the Terms and Conditions.
Download claim form
Simple fixes to try
The last thing we want you to feel is uncomfortable in contact lenses. ACUVUE® contact lenses are thin and soft, making them comfortable to wear. They have an advanced wetting ingredient built in¥1, giving your eyes exceptional comfort all day long¥1. Luckily, many of the issues people face can be easy to resolve.
^ For full details on moneyback guarantee, see the Terms and Conditions. ¥ Does not include ACUVUE® 2. * Please note professional eye examination and fitting fees may apply. GCC residents 18 or over only. One trial per person. Eligibility subject to Eye Care Professional approval. Participating Eye Care Professionals only. See link for full terms and conditions. 1. JJV Data on File 2022: Master Brand Claims on Clinical Performance and Overall Material Properties for ACUVUE® Soft Contact Lenses. All ACUVUE® Brand Contact Lenses have Class 1 and Class 2 UV-blocking to help provide protection against transmission of harmful UV radiation to the cornea and into the eye. UV-absorbing contact lenses are NOT substitutes for protective UV-absorbing eyewear such as UV-absorbing goggles or subglasses because they do not completely cover the eye and surrounding area. UV transmission measured with -1.00D lens. For more information on proper wear, care and safety, talk to your Eye Care Professional and read the Instructions for Use.