Satisfaction Guarantee

Love ACUVUE® or get your money back^

We’re so sure you’ll be happy with your ACUVUE® Brand Contact Lenses, we offer a Satisfaction Guarantee! If you’re not 100% satisfied with your lenses, we’ll give you your money back. Find out how below.

ACUVUE
ACUVUE[^®] Money back guarantee logo
Jump to:

How to claim your refund^:

  1. Before submitting a claim, you will need to visit your eye care professional to discuss your dissatisfaction with the contact lenses, as it may be related to your eye health or vision.
  2. If after speaking with your eye care professional, you still wish to claim for a refund, your eye care professional will need to validate your claim form with their stamp, date and signature in the allocated box.

  3. Send the completed claim form to the address indicated on the form, together with the receipt and any unused contact lenses left in the pack as detailed in the Terms and Conditions.
    Download claim form

  4. Receive your refund in the post. Please allow 4-6 weeks. For full details see the step-by-step instructions and Terms and Conditions here.

Simple fixes to try

Sometimes it's a simple fix

The last thing we want you to feel is uncomfortable in contact lenses. ACUVUE® contact lenses are thin and soft, making them comfortable to wear. They have an advanced wetting ingredient built in¥1, giving your eyes exceptional comfort all day long¥1. Luckily, many of the issues people face can be easy to resolve.

Young woman with brown eyes putting on Acuvue blue colored contact lenses

Put on and take off your lenses with confidence

Your contact lenses can take some time getting used to, but it gets easier with time and we've put together useful resources and step-by-step instructions to help you along the way.

A group of women walking through a market smiling

Take great care of your contact lenses

Find out everything you need to know to keep your reusable contact lenses in peak condition.

Get started with ACUVUE® contact lenses

Get Started with FREE* Contact Lenses Today

Just fill in the form to begin your free trial.

Find an Eye Care Professional near you

Let an Eye Care Professional help find the right ACUVUE® contact lenses for you.

Got Questions?

Find some of the most frequently asked questions about contact lenses and your overall eye health.

Subscribe now

It will only take a minute!

Click here to subscribe for tips and practical information that can help you with contact lens wear and care.

Footnotes

^ For full details on moneyback guarantee, see the Terms and Conditions.

¥ Does not include ACUVUE® 2.

* Please note professional eye examination and fitting fees may apply. GCC residents 18 or over only. One trial per person. Eligibility subject to Eye Care Professional approval. Participating Eye Care Professionals only. See link for full terms and conditions.

1. JJV Data on File 2022: Master Brand Claims on Clinical Performance and Overall Material Properties for ACUVUE® Soft Contact Lenses.

All ACUVUE® Brand Contact Lenses have Class 1 and Class 2 UV-blocking to help provide protection against transmission of harmful UV radiation to the cornea and into the eye. UV-absorbing contact lenses are NOT substitutes for protective UV-absorbing eyewear such as UV-absorbing goggles or subglasses because they do not completely cover the eye and surrounding area. UV transmission measured with -1.00D lens.

For more information on proper wear, care and safety, talk to your Eye Care Professional and read the Instructions for Use.

ACUVUE
Get Contact Lenses
Help & Customer Care
About
Legal
© Johnson & Johnson Middle East, Inc. 2024. All rights reserved. This site is published by Johnson & Johnson Middle East, Inc., which is solely responsible for its content.
Last updated 12/07/2024.