Welcome to the Global Leader in Vision Care

If you are experiencing any sort of unusual eye discomfort or changes in your vision, please call your Eye Care Professional immediately.

Have a question? Click on a category for a list of Frequently Asked Questions. If you don’t find your answer here, please contact us.

NOTE: Unless a specific lens type is mentioned—for example, ACUVUE® ADVANCE™ with HYDRACLEAR™—“ACUVUE® Brand Contact Lenses” refers to any of the ACUVUE® family of lenses.

Can I use eye drops with my ACUVUE® lenses?
Yes, but you should use eye drops specifically recommended for use with soft hydrophilic (water-loving) contact lenses. Check with your Eye Care Professional, or the eye drop manufacturer, for additional information. You should always check with your Eye Care Professional when changing drops, as mixing even approved solutions can occasionally cause problems.

How should I clean my ACUVUE® lenses?
We recommend that only multipurpose or peroxide-based solutions and neutralizers designed for soft-contact lenses be used with our products for cleaning and disinfection. We do not recommend heat disinfection. With ACUVUE® ADVANCE™ Brand Contact Lenses and ACUVUE® ADVANCE™ Brand Contact Lenses for ASTIGMATISM, you can use most multi-purpose solutions but do not use CIBA Vision® SOLO-care® Plus Multipurpose solution as it may impact the wearability of the lens. Check with your Eye Care Professional for recommended lens care products. 1•DAY ACUVUE® Brand Contact Lenses do not require cleaning when worn for a single day. Simply throw out the old lens and replace it with a fresh lens

I left my contact lenses in the car—and I think they may have gotten very hot. Is it safe to still wear my lenses?
As long as the lens is still snugly sealed in its foil package or a lens case with no leakage of any solution, and the lens remains in its hydrated state within the sterile package, it is safe to use.

What is the solution that ACUVUE® Brand Contact Lenses are packed in?
ACUVUE® Brand Contact Lenses are packaged in a buffered, non-preserved, sterile saline solution (a sterile solution of salt water very similar to the tears in your eyes).

It feels like my lens is "lost" in my eye. What should I do?
The lens cannot get lost behind your eye, so relax. The lens should work itself around to where you can see it by itself. Then, after washing your hands with soap and water, remove the lens. If the lens does not work itself around, try putting some rewetting drops or a few drops of saline solution into your eye and look way up, down and side to side to attempt to move the lens. You can also close your eyes and GENTLY move your finger over your lids around the socket of the eye to reposition the lens where you can see it. This may help the lens work to where you can see it. If the lens does not work itself around within 10 minutes, or you are experiencing extreme discomfort, call your Eye Care Professional.

A friend of mine puts her contact lens in her mouth to rewet it. Is this a good idea?
NO! The mouth is not a sterile environment. If you need to rewet your lenses, we recommend using contact lens rewetting drops (available where you buy your cleaning solutions) or sterile saline solution. Your Eye Care Professional can recommend the best product for you and your lenses.

If I've had LASIK or another form of refractive surgery, can I still wear ACUVUE® Brand Contact Lenses?
You may be able to, but only your Eye Care Professional can tell for sure. Be sure to discuss this with him or her at your next appointment. If your doctor feels that contact lenses are still an option, we feel that original ACUVUE® is the best choice for people who've undergone refractive surgery. If you need help in finding an Eye Care Professional that fits ACUVUE®, you can find one by clicking here.

According to the expiration date on my package of lenses, they have expired. Should I wear them?
We do not recommend using ACUVUE® Brand Contact Lenses past the expiration date printed on the package.

What is the difference between disposable and frequent replacement wear?
Disposable wear means single use of the product and does not normally involve the use of lens care solutions. Examples of this include when the lens is thrown away every day (daily disposable), or is thrown away every time it is removed if recommended for overnight wear (up to 6 nights/7 days). Frequent replacement includes product reuse, cleaning, disinfection and planned replacement — usually every 1-2 weeks. The lens is cleaned and disinfected each time it is removed from the eye.

What is the difference between daily wear and extended wear?
Daily wear means that lenses are worn only during waking hours — not for overnight wear. Extended wear means that the lenses can be worn both day and night for up to the recommended maximum (currently 6 nights/7 days for ACUVUE® Brand Lenses). Mixing daily and extended wear is sometimes called "Flexi-wear".

I've forgotten to take out my lenses according to my doctor's prescribed replacement schedule. What should I do now?
Remove your current lenses immediately and replace them with a fresh pair. If you have run out of lenses, call your Eye Care Professional to reorder lenses. If your lenses are causing irritation please contact your Eye Care Professional immediately, and follow their advice.

A friend of mine has never worn contact lenses and wants to try mine on. Is this okay? What if I disinfect the lens before and after she tries it?

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MEDICAL DEVICE

A contact lens is a prescription device and it must only be fit and prescribed by an Eye Care Professional. Borrowing contact lenses, or obtaining them without a prescription, could lead to serious vision problems.

Although all eyes look pretty much the same, in reality everybody's eyes are slightly different. Eyes come in a variety of shapes and sizes. That's why it's important to have your Eye Care Professional fit your contact lenses for your particular eye shape and size.

Even if you've been wearing contacts for years, it's a good idea to have your Eye Care Professional check your prescription to make sure that your lenses offer the best possible fit for your unique eyes.

In order to take good care of your eyes, we recommend that you see your Eye Care Professional at least once a year. Yearly visits can detect vision changes as well as early signs of some other health problems.

To find a local Eye Care Professional, visit Where to Get ACUVUE® Brand.

Consult your Eye Care Professional for more information.

Can I wear ACUVUE® ADVANCE™ Brand Contact Lenses to sleep at night?
No. ACUVUE® ADVANCE™ and ACUVUE® ADVANCE™ for ASTIGMATISM are daily wear contact lenses. Both were designed to increase your end of day comfort.

How do I check on the status of my rebate check?
The approximate processing time for rebates is 4-6 weeks. If it has been longer than 6 weeks, you may contact our Product Fulfillment Center at 1-888-565-8474 to check the status of your rebate.

Do I need to send in my original receipt with the rebate certificate?
If the mail-in-certificate does not request original receipts, then a copy is sufficient.

I registered for the Settlement Benefit Package but haven't received it. What do I do?
It may take several weeks to receive your benefit package. You may call 800-327-3664 or send an email to jnjsettlementquestion@gardencitygroup.com. Please include your full name along with your address. You should receive a response to your inquiry within two business days.

Can I send in more than one product rebate for the same purchase?
No. Please see terms and conditions on the back of the mail-in-certificate.

How can I find out about rebates or promotional offers?
You can check out current rebate offers here.

What is a soft contact lens?
A soft contact lens is a medical device made from a family of plastics called hydrogels. Hydrogels usually contain from 35% to 75% water. As a result, soft contact lenses are wet, pliable and transmit oxygen to the cornea. The lens floats on the tear film of the front of the eye-working much like a spectacle lens to bend light and redirect it towards the back of your eye.

What are ACUVUE® ADVANCE™ Brand Contact Lenses for ASTIGMATISM and ACUVUE® Brand TORIC Contact Lenses?
ACUVUE® ADVANCE™ Brand Contact Lenses for ASTIGMATISM and ACUVUE® Brand TORIC Contact Lenses are soft contact lenses designed for people with astigmatism. In the past, it was more difficult for people with moderate astigmatism to wear contact lenses, but innovations in the contact lens field have changed this.

What is Astigmatism?
Approximately 2/3 of people who need vision correction have some degree of astigmatism. With astigmatism, light rays entering the eye focus in two different locations, requiring a more complex lens for correction to see clearly. This can result in shadowing or a difference in clarity for vertical lines compared to horizontal lines, for example. Spherical lenses (those not made to correct astigmatism) can only partially correct astigmatism, so ask your Eye Care Professional about ACUVUE® ADVANCE™ Brand Contact Lenses for ASTIGMATISM that are specially designed to correct astigmatism.

What are ACUVUE® Brand BIFOCAL Contact Lenses?
ACUVUE® Brand BIFOCAL Contact Lenses are contact lenses designed for people with presbyopia (the need for reading glasses). The lenses are designed with specific areas for distance and near viewing, arranged to allow good vision under a variety of lighting conditions.

I was fit for monovision (one eye is fit with a lens for distance, the other eye with a lens for close-up) for presbyopia a few years back. Should I switch to ACUVUE® Brand BIFOCAL Contact Lenses?
Our research indicates that people who have successfully worn monovision contact lenses are often even happier when re-fitted with ACUVUE® Brand BIFOCAL Contact Lenses. Ask your Eye Care Professional for a Free* Trial Pair of ACUVUE® Brand BIFOCAL Contact Lenses.

What does Dk value mean?
Dk, or oxygen permeability, is the rate that oxygen can flow through the lens. Dk/t, or oxygen transmissibility, determines how much oxygen gets through a lens of a particular thickness.

What is HYDRACLEAR™?
HYDRACLEAR™ is our brand name for our proprietary technology that brings together a remarkable moisture rich wetting agent with high performance base materials to form clear, wettable lenses resulting in a unique, silky feel.

Why are ACUVUE® ADVANCE™ Brand Contact Lenses with HYDRACLEAR™ so revolutionary?
ACUVUE® ADVANCE™ with HYDRACLEAR™ is revolutionary because it combines for the first time, three unique features for exceptional long lasting comfort:

A lot of people find that filling their contact lens prescription on the internet saves both time and money. Unfortunately, it may also potentially put your eye health at risk if certain procedures are not followed. How? There are two main problems:

Some Internet-based contact lens sellers honor expired prescriptions— which means that you, the consumer, can end up with lenses that were fitted for your visual ability a few years ago—and don't meet your current visual needs. If your prescription is old or expired, it's safe to assume that you haven't been to the eye doctor in the past year. Not getting regular eye exams can put your eyes at risk. Secondly, a thorough eye examination can detect both vision-related and non-vision-related problems.

Filling your prescription online may keep you from going back to your eye doctor for a check-up of your new lenses. Regardless of how long you've been wearing contact lenses, you should be under the care of your Eye Care Professional. In addition, please contact your Eye Care Professional immediately if you feel any unusual discomfort or note any changes in your vision.

While we at Johnson & Johnson Vision Care, Inc. will not sell lenses directly to the consumer—because we do not feel it is best for your eyes and your health—we would be glad to help you find an Eye Care Professional that fits ACUVUE® Brand Contact Lenses in your area. Click here to find out Where to Get ACUVUE® Brand.

Why do I need a prescription for contact lenses? Why can't I just buy them over-the-counter?
Contact lenses are medical devices that require a prescription. Just as people's feet come in different lengths and widths, people's eyes come in slightly different shapes as well, and many of the changes that can occur to your vision, eye health and general health over time can only be detected using highly specialized equipment and procedures. Only an Eye Care Professional can properly measure your need for correction as well as determining which size and type of contact lens is best for you. To keep your vision sharp and your eyes and body healthy, we recommend seeing your Eye Care Professional annually or as directed.

How many color choices are offered in ACUVUE® 2 COLOURS™?
ACUVUE® 2 COLOURS™ are available in three colors that enhance light eyes (Aquamarine, Ocean Blue, and Emerald Green) and seven colors that completely change any eye color (Chestnut Brown, Sapphire Blue, Hazel Green, Jade Green, Pearl Gray, Warm Honey, and Deep Blue).

I’ve noticed recently new names for the colors offered by ACUVUE® 2 COLOURS™. What has changed?
To help consumers better visualize what our colors will look like on their eyes, we have added a descriptor to the names of the existing colors. The opaques have changed as follows: Blue, Green, Gray, and Honey have been renamed Deep Blue, Jade Green, Pearl Gray, and Warm Honey. The existing enhancer names of Blue, Green, and Aqua, have been modified to create Ocean Blue, Emerald Green, and Aquamarine.

Are ACUVUE® 2 COLOURS™ available in any prescription?
At this time, ACUVUE® 2 COLOURS™ are available for those people who don't require vision correction and for people with prescriptions between +6.00D and -9.00D (in 0.25D & -0.25D steps). Even if your prescription is available, your Eye Care Professional must decide if ACUVUE® 2 COLOURS™ are right for you.

Will I get to try on all of the colors to decide which one I want to buy?
Your Eye Care Professional and his or her staff will ask that you narrow down your choices to one or two colors before you try on lenses. While they want to make sure you're happy with your choice, their office will have a limited amount of trial lenses and time. You can learn more about your choices and what might look best on you by taking the ACUVUE® 2 COLOURS™ Test and by utilizing the color choice information in your Eye Care Professional's office prior to your appointment.

Will I get to take a free trial pair home with me to show my family and friends before I decide to buy ACUVUE® 2 COLOURS™?
Your Eye Care Professional may allow you to take one trial lens in each color that you choose. Keep in mind that ACUVUE® 2 COLOURS™ trial lenses have no prescription power and are marked with the word TEST. As a result, they will not be usable beyond the trial period. However, they will provide you with a very good representation of the effect the lenses will have on your appearance while you are making your color choice decision.

If my friends want to see how they look when wearing my ACUVUE® 2 COLOURS™ lenses, is it OK to let them try on my lenses?
No. You should never allow anyone to wear your lenses. Sharing the same lenses with someone else may increase your chances of having eye infections and other complications. Even if you haven't opened the individual lens package, you still shouldn't let someone else wear your lens. Your Eye Care Professional has prescribed lenses to fit and provide necessary vision correction for your eyes. If you have a friend who wants to try ACUVUE® 2 COLOURS™, he or she should make an appointment with an Eye Care Professional.

How old do I need to be to buy ACUVUE ® 2 COLOURS™?
Your Eye Care Professional will be able to tell you if he or she thinks you are old enough and ready to wear any contact lenses, including ACUVUE® 2 COLOURS™. Some parents have strong feelings about their children wanting to change their appearance. Therefore, if you are under age 18, it's best to discuss your desire for color contact lenses with a parent or guardian before seeing your Eye Care Professional. Depending on your age, your Eye Care Professional may require parental consent before fitting and selling contact lenses that alter your eye color.

Where can I find more information about ACUVUE® 2 COLOURS™ Brand?
Your Eye Care Professional can provide more information and an assessment as to whether or not ACUVUE® 2 COLOURS™ are right for you.

Do I have to have a prescription to wear ACUVUE® 2 COLOURS™?
ACUVUE® 2 COLOURS™ are available with and without vision correction, so even people who do not require vision correction are able to wear them. However, it's important to remember that contact lenses are medical devices that must be fitted to your eyes and require a prescription, even if they don't correct your vision. Only your Eye Care Professional can decide if ACUVUE® 2 COLOURS™ are right for you.

If I know I don't need a prescription, why should I go to a doctor when I can get color contact lenses over the Internet?
Many of those who intend to purchase color lenses with no vision correction end up needing a prescription after they are examined by an Eye Care Professional. Even if you do not require vision correction, it is important that your Eye Care Professional verifies proper fit and defines a wear schedule that will maintain your good vision and overall eye health. Remember, all contact lenses are medical devices. Even contact lenses that don't correct vision require a prescription.

Why can't people with brown eyes wear the "enhancer" colors?
Enhancer colors are nearly transparent, allowing the structure of the natural iris to remain visible. When worn by a light-eyed person, enhancer colors are effective in subtly "brightening" the natural eye color. The effect is too subtle to see on dark eyes.

The enhancer lenses have a full circle of color that covers the pupil. Does this mean that if I wear blue lenses, everything will appear blue?
No. The color on the lens is virtually transparent. After your eyes have about 15 minutes to adjust to the lenses, your vision should be unaffected. Some wearers notice a change in vision due to changes in the amount of light that enters the eye. If you notice a continued change in your vision, talk to your Eye Care Professional.

Why do the enhancer lenses contain color that covers the pupil?
Color covering the full iris (the colored portion of your eye) and pupil ensures natural appearance. This way, there is no "transition zone," where the color stops and your natural iris starts. With enhancer colors, the concentration of color is low enough that covering the pupil will not impact your vision.

Why do the lenses that completely change eye color have a "clear area" in the middle?
The colors used on these lenses are mostly "opaque," meaning they completely block light. This attribute allows the color pattern to mask your natural iris (the colored portion of your eye) to give the impression that your eyes are a different color.

If I don't wear my ACUVUE® 2 COLOURS™ lenses all of the time, how often should I throw away each pair?
Your Eye Care Professional will tell you how long you should wear your lenses each day before taking them out for cleaning and how often you should replace them. By following these directions, you will benefit from the advantages of 2-week Frequent Replacement contact lens wear.

Do ACUVUE® 2 COLOURS™ contact lenses block ultraviolet rays?
Yes. The average UV-Blocking of ACUVUE® 2 COLOURS™ for UV-A is 81%, and for UV-B is 97%.This capability helps to protect against transmission of harmful UV radiation to the cornea and into the eye. However, since contact lenses only cover a portion of the eye, they should not be used as a substitute for UV-absorbing eyewear, including sunglasses.

Is it difficult to take care of contact lenses?
Not really. Advancements in technology make ACUVUE® Brand Contact Lenses convenient and easy to use. Caring for them is easier than ever. While you must care for them every day, there are multipurpose solutions that make cleaning, disinfecting and storing your lenses easy. For an even more convenient option, 1·DAY ACUVUE® Brand Contact Lenses can be worn one day then thrown away so there's no lens care or solutions.

Are contact lenses comfortable to wear?
ACUVUE® Brand Contact Lenses are exceptionally comfortable. They are made from a soft material that is made mostly of water. The material and design allow them to conform to the unique shape of your eye. Also, since they're replaced often, your lenses always feel clean, fresh and comfortable. With Contour Intelligent Design™, ACUVUE® Brand Contact Lenses are so comfortable it feels like wearing nothing at all.

Can I wear contact lenses while participating in sports or recreational activities?
Actually, contact lenses are a convenient vision correction option for athletes. They offer exceptionally sharp, clear vision and players don't have to worry about them fogging up, falling off or breaking during a game like glasses may. Also with contact lenses, unlike glasses, you won't experience a loss of peripheral (side) vision. It's also easier to wear protective goggles with contact lenses. Check with your Eye Care Professional regarding swimming with contact lenses. He or she may recommend 1•DAY ACUVUE® lenses for when you swim, since they can be discarded after each use.

Are contact lenses more expensive than glasses?
Contact lenses are surprisingly affordable. In fact, for as little as the price of a soda a day, you could wear ACUVUE® Brand Contact Lenses.

How old do I have to be to wear contact lenses?
Contact lenses are a great option for people of many ages. There is no minimum age for someone to wear contact lenses. It is important to see an Eye Care Professional for an eye exam to help determine whether or not contact lenses are right for you. An eye doctor can also determine which type of ACUVUE® Brand Contact Lenses are best for your vision correction needs, and teach you about proper contact lens care and wear regimen.

What happens if I lose a lens?
With frequent replacement and disposable soft contact lenses like ACUVUE® Brand Contact Lenses, losing a lens is no longer a problem. With daily disposable and one-week to two-week contact lenses, such as 1·DAY ACUVUE® and ACUVUE® 2 Brand Contact Lenses, parental concerns of lens care or loss is not a big deal since you will always have back-up lenses on hand.

Can I sleep in my contact lenses?
Some contact lenses, like ACUVUE® Brand Contact Lenses, can be worn while you sleep. These are called extended or flexi-wear wear contact lenses. However, only your Eye Care Professional can determine if extended wear contact lenses are right for you and provide you with information on their proper use.

Is it possible to lose a contact lens in the back of my eye?
No, it's not possible to lose a contact lens in your eye. The eye has a protective barrier that would prevent a contact lens from ever being lost behind it.

Can I wear color contact lenses if I don't need vision correction?
Absolutely. ACUVUE® 2 COLOURS™ Brand Contact Lenses are available with and without vision correction needs. But even if you don't need vision correction, color contact lenses must be fitted by an Eye Care Professional and need the same care as any 2-week daily wear lens. So while color contact lenses may be just for fun, you still have to treat them like a medical device, which means you need to care for them the way you would for other ACUVUE® Brand Contact Lenses.

Can I continue using my glasses if I start wearing contact lenses?
Absolutely. You can wear both contact lenses and glasses, alternating for specific activities, needs, or preference. However, contact lenses can be used full-time. It's up to you!

I've been told I have astigmatism, can I still wear contact lenses?
Astigmatism is no longer a barrier to wearing contact lenses for many people who didn't think they could wear them. ACUVUE® ADVANCE™ Brand Contact Lenses for ASTIGMATISM offer astigmatic patients exceptional fit, comfort, and visual clarity like regular contact lens wearers enjoy.

Are teens too young to wear contact lenses?
Probably not. Teens usually adapt easily to using and caring for contact lenses. Contact lenses also make it easier to be active and help your teen to look and feel their best.

Will my teen have trouble following the proper lens care and wear schedules designated by her/his eye doctor?
With daily disposable and one- to two- week wear contact lenses, such as 1·DAY ACUVUE® and ACUVUE® 2 Brand Contact Lenses, parental concerns of lens care or loss are no longer an issue. Your Eye Care Professional will guide you and your teen on the proper use and care of contact lenses. ACUVUE® Brand Contact Lenses feature flexible wear schedules that fit teens' active lifestyles.

Can my teen wear contact lenses while participating in sports or recreational activities?
Actually, contact lenses are an exceptional vision correction option for athletes. They offer sharp vision and players don't have to worry about them fogging up, falling off or breaking during a game like glasses may. Also, with contact lenses, unlike glasses, your teen won't experience a loss of peripheral (side) vision. It's also easier to wear protective goggles with contact lenses.

Are contact lenses expensive?
Contact lenses are surprisingly affordable. In fact, for as little as the price of a soda a day, your teen could wear ACUVUE® Brand Contact Lenses. Also, replacement of lost lenses is no longer a financial burden.

Can my teen wear contact lenses if she/he has astigmatism?
Astigmatism is no longer a barrier to wearing contact lenses for many people who didn't think they could wear them. ACUVUE® ADVANCE™ Brand Contact Lenses for ASTIGMATISM offer astigmatic patients exceptional fit, comfort, and visual clarity, that regular contact lens wearers enjoy.

Can my teen wear color contact lenses if she/he doesn't need vision correction?
Absolutely. ACUVUE® 2 COLOURS™ Brand Contact Lenses are available with and without vision correction needs. But even if your teen doesn't need vision correction, color contact lenses must be fitted by an Eye Care Professional and need the same care as any two-week daily wear contact lenses.

*Professional exam and fitting fees not included. Valid only while supplies last.

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